FAQ

Can I cancel my order after I've made a purchase on the website? - You can.

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

How do I return or exchange an item? - Buyer Protection -

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@dermanox.com and we will respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, and American Express.
We don't accept cash on delivery.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 30 days of receiving that item and we'll work it out with you. support@dermanox.com

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

- TRACKING INFORMATION -

Once the order has been dispatched you will be sent a Tracking Code in your email with which you can use to track your order

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT” 

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Liquids over 100 ml are shipped separately.

If you have any other questions, please contact us and we will do our best to help you out.

- LIGHT THERAPY -

You are not a candidate if you have had any of the following conditions:

• Pregnant women

• Children 

• Thyroid disease 

• Light allergic person 

• Epilepsy 

• Currently on photosensitive drugs

 

What's more? Is there any scientific proof of LED Light Therapy?

LED Light Therapy has been thoroughly tested, evaluated and validated by hundreds of Universities, Medical Labs and most importantly NASA. Actually, there have been over 2000 reports and documents written on this technology.

Does LED Light Therapy cause any pain?
No, it does not cause any pain at all. Actually, it has a very soothing and calming effect.

Can I use skin care products in conjunction with my LED Mask and other devices?
Yes, you can. In fact, your Light Therapy results will be more dramatic if you use high-quality skin care products. Moreover, you can use your acne products to accelerate your skin curing process. For best results we recommend Hyaluronic Acid Serum

 

How do I know if I can use LED Light therapy, am I the right candidate?

LED Light therapy is recommended and suitable for those candidates who wish to:

  • Minimizes the appearance of fine lines or wrinkles
  • Improve the appearance of skin tone and texture
  • Reduce blemishes and clogged pores
  • Accelerate and improve the skins natural collagen production
  • Reduce skin redness, dark spots and scaring 

What is the difference between Dermanox Faceware Pro and in-salon treatment?

Not much! All LED technology will differ slightly in the specific wavelengths and strength of light emitted, but, the effects will mostly be the same. The light emitted by in-salon devices is the same light emitted by the Dermanox Faceware Pro mask. Dermanox Faceware Pro just gives you the freedom to complete your treatments on a more regular basis, in the comfort of your own home. 

 

Can I use my acne products with my device?

We recommend that you use your acne products after treatment

 

Is it possible to use my skincare products in conjunction with my LED mask?

Yes, you can use your high-quality skincare products with the LED mask.

 

How often is it recommended that I use this mask?

After selecting the color according to the condition you wish to treat, we recommend that you use it not more than 20 minutes once a day, 3-4 times a week. You can continue treating your skin after your desired result is reached by using the mask just twice a week.

 

How long does it take to see results?

Results will depend on your age, skin conditions and the period of use. Most people will see results between 4-8 weeks of use. LED light therapy works and it’s just a matter of how long it takes, so be patient and give it time.

Even the most advanced system will not work if you aren’t persistent, and this is no exception. If you don’t follow the directions and keep up with your treatments, you will not see the intended results and it may be easy to get discouraged. However, with the right effort, this mask will give you everything you need for beautiful skin through light therapy.

 

How does light therapy work?

Light therapy works by using the healing power of the lights, when you expose light to the skin you begin to activate the skin photoreceptors and the skin absorbs this energy.

The process accelerates bio-chemical reactions in the skin tissues ultimately leading to faster healing times and increasing the production of collagen, this can reverse some of the effects of aging. Light treatment has multiple benefits and is a non-intrusive technology.

 

Which color should I use?

The red light (Red-630nm)
Red light stimulates the growth of collagen, collagen is an essential protein to repair damaged tissues or old tissues. It can remove fine line and shrink pores.

The blue light (Blue-470nm)
Bacteria in acne contains Porphyrins; because of the high affinity with wavelength, the blue light is able to kill Porphyrins. In addition, the blue light has calm action which is very effective for hypersensitivity.

The green light (Green-520nm)
The green light balances the color pigment, and reduces fine lines, improves aging skin and speeds up the healing process of the wound.

The yellow light (Yellow-590nm)
The yellow light improves the exchange of oxygen in the skin cells to replenish their energy. It can be used to promote lymphatic drainage, improve the wrinkles.

The Purple light (purple)
Purple light is used to remove acne, it is a combination of two kinds of phototherapy effect (red and blue dual-band light) providing excellent benefits in the treatment of acne and acne marks.

The cyanine light(cyanine)
Penetrates the skin deep, speeds up the living tissue of Chen xin metabolism, decomposes splash, improves the appearance of fine lines and sagging skin.

The Laser light (White) 
Penetrates the skin deeply to accelerate tissue metabolism and to improve the appearance of fine lines and aging skin.

 

Who should I contact if I have any questions?

Please send a mail to our support team at support@dermanox.com